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Geoff

I've been following your Blog since the Productivity Showdown. This seems like an interesting topic.

If I continue your analogy, let's say that the doctor sees that the symptoms are not improving, continues to investigate and arrives at the conclusion that malnutrition is the cause. At that point, he can fix the problem of the patient being hungry. I've always considered it a Root-Cause Analysis type of thing. I agree that attacking symptoms doesn't solve the problem, but can't it lead to us to the solution through a process of discovery?

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